creating value for
Travel & Logistics

Digitalization, e-Commerce, increasing complexity and globalization drive the logistics and tourism industry

To prepare for the changes they involve and to successfully take advantage of the opportunities they generate, companies in the tourism and logistics industries must be fast, effective and mobile. Our industry competence and our intelligent solutions for e-Commerce, transport management, mobility and tourism reservation systems are tailored precisely to those needs.

We help you create high-performance IT systems and work with you to develop efficient, flexible workflows with strategic consulting and well-thought-out IT solutions. This safeguards your investments over the long term and makes sure your business runs smoothly and continuously.

Travel / Tour Operators

Online offers and search engines, travel apps, internet reservation portals – digitalization has taken over the tourism industry in all its major sectors. Pressure increases as new providers from outside the industry join the market. Tour operators need to react to these challenges by making their business processes efficient and digital.

Solution

msg.BaggageChecker

The msg.BaggageChecker takes a photo of the baggage when it is checked in at the baggage machine. In the event of a subsequent damage report, the respective photo can be called up via the number of the baggage tag and compared with the reported damage.

Logistics

A dynamic market and new developments such as e-Commerce and mobile solutions offer a wide variety of business opportunities for logistics companies, but also present new challenges.

Service and Development

Referenzen

msg publications

Digital Services at Lufthansa

Product Management Digital Services is responsible for the quality of the Lufthansa Group's digital services. This includes, for example, online and mobile check-in, self-service bag drop and many other services. Customer satisfaction is at the heart of the further development of existing services and the design of new ones. For this reason, the projects carried out in this area are usually not purely IT projects, but also include accompanying measures such as marketing, communication and change management.

msg publications

Electronic document interchange (EDI) for shipping companies

Commodity Supplies AG supports customers in the procurement and processing of maritime logistics services for containerised cargo. In order to be more flexible and independent of service providers, a new system was developed by msg that enables the connection of 10 shipping companies via Electronic Data Interchange, allowing automated data collection and processing as well as direct container tracking.

msg publications

Online tendering platform for HRS

HRS operates an electronic hotel reservation system for business and private travelers. The database used for the service contains data on over 300,000 hotels in 190 countries in all price categories.

msg publications

Smart franking with the E-Porto Add In

Deutsche Post's e-postage add-in enables letters to be franked directly via Word, Libre and Open Office. In order to adapt outdated versions and increase user numbers, msg carried out a version update and added new features, which led to significant sales growth and an 80% increase in user numbers in the first quarter of 2017.

With our industry expertise and our IT competence, we support our customers with personnel bottlenecks, we advise and offer complete solutions as a trade. What can we do for you?

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creating value for
Travel & Logistics