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Client
Techniker Krankenkasse (TK) is the largest statutory health insurance company with 11.6 million insured persons and is considered a pioneer in the digitization of healthcare. It offers its insured persons innovative digital health services and apps to support prevention and health management. TK is implementing the TK-Safe electronic patient record project in collaboration with msg.
Challenge
The electronic patient record (ePA) plays a central role in the modernization of the German healthcare system by providing a secure platform for storing and retrieving health information.
With TK-Safe, Techniker Krankenkasse (TK) has developed a modern patient record that enables insured persons to manage their health data digitally and access it at any time. The challenge lies in continuously improving the user experience in order to achieve greater acceptance of the ePA among insured persons.
Goal
In order to meet the high requirements for security, user-friendliness, and functionality of TK-Safe, continuous effort is being put into the further development of the application. A particular focus is on iOS, Android, and Kotlin multiplatform development, which the msg teams are supporting.
Our healthcare experts analyze user needs with a particular focus on sophisticated UX design that enables an intuitive and user-friendly interface. The aim is to offer insured persons simple and efficient management of their health data.
Comprehensive testing ensures maximum reliability and data protection standards. This guarantees that the application complies with both strict legal requirements and user demands for security and performance.
In addition, msg experts provide advice on the implementation of the TI Messenger Service (TIM). This includes both the technical architecture and integration into Gematik's telematics infrastructure (TI). This enables seamless connection to existing healthcare networks, taking all legal requirements into account.
Solution and benefits
A particular advantage of the team is its comprehensive expertise in the field of statutory health insurance (GKV). Thanks to in-depth knowledge of the legal framework and specific requirements of the GKV and Gematik, tailor-made solutions are created that meet the complex requirements of the healthcare sector.
Client: TK
Project name: TK-Safe electronic patient record
Initial situation:
- The electronic patient record (ePA) is central to the modernization of the German healthcare system, providing a platform for the secure storage and retrieval of health information, which improves the coordination of patient care and increases efficiency.
- Techniker Krankenkasse (TK) has established itself as an innovation leader, particularly through the introduction of TK-Safe, a system that enables insured persons to manage their health data digitally and access it at any time.
- Techniker Krankenkasse attaches great importance to user experience in order to increase acceptance of the electronic patient record among its insured persons.
Task/Solution:
- In order for TK-Safe to meet the high requirements for security, user-friendliness, and functionality, Techniker Krankenkasse (TK) invested in comprehensive development services, including iOS and Android development, to make the application usable on various devices and operating systems.
- Our healthcare experts support Techniker Krankenkasse in understanding user needs precisely and designing the application accordingly, while the UX design places particular emphasis on an intuitive and user-friendly interface that enables insured persons to manage their data effectively.
- Extensive testing ensured that TK-Safe functions reliably and complies with strict data protection and security requirements, underscoring TK's leadership role in the digital transformation of healthcare and establishing TK-Safe as the leading electronic patient record in the German healthcare system.
Benefits:
- Rapid scalability of delivery: To meet market requirements, we significantly increased our delivery capacity within a week by assigning six project staff to the development of our iOS and Android applications. Our team now has 26 employees in various teams, such as architecture, operations, release management, and the front end for insured persons.
- Focus on GKV expertise in the team: Our team has a strong background in statutory health insurance (GKV), which enables us to develop tailor-made solutions that meet the complex requirements of the healthcare sector.
- Selection of experienced UX designers: We place great importance on selecting experienced UX designers to ensure that our applications are user-friendly and intuitive.
- Consulting on the development of a TI messenger service: We offer consulting services for the implementation of telematics infrastructure management (TIM) solutions, from architecture to interface connection to gematik, to ensure smooth integration and compliance with legal requirements.
