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Dependent demand determination for demand forecasting

Challenge

In case of accumulation losses, a large number of loss reports via phone prevents efficient loss processing. Poor availability, long processing and waiting times and a negative customer experience are the result. 

Solution

msg.InsuranceBot and Robotic Process Automation are the appropriate tools for this challenge. In the first step, msg.InsuranceBot receives the loss data: Either as voice message over the phone or as a text dialog via an app or website. In the process, the bot completes missing data and verifies the customer information. This reduces the error rate in the subsequent process. This paves the way for transfer to the target systems by means of an autonomously operating software robot. This fully relieves the workload for clerks in standard cases. 

Benefit

The benefits are all yours: reduced costs, increased speed – and with little effort.  

Your contact

Varlik, Ahmet

Ahmet Varlik

Head of department Automation

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Authorities and financial institutions (FIs) are highly aware of the challenge of detecting financial crime. Modern criminals are using increasingly more complex structures and are acting across multiple financial institutions and jurisdictions. Parties, such as FIs, FIUs , and law enforcement, operating alone encounter challenges in the identification and tracing of suspicious behavior.

AI from msg – Made in Europe

With artificial intelligence, we want to drive forward the use of AI in organisations faster and more successfully. What sets us apart: Forward-looking consulting services and products to enable value creation through data.

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