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Chatbot: Automated answering of natural language questions

Efficient customer interactions: msg's chatbot solutions enhance customer service with quick and accurate responses

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  • Reference: Chatbot: Automated answering of natural language questions

Challenge

Citizens want to be informed by government institutions quickly, on a daily basis and simply: from latest Corona requirements to vehicle tax and tax returns. As FAQs often cannot cover all questions, a solution was needed that would answer citizens' most frequently asked questions in a cost-effective and service-oriented way. 

Solution

A chatbot equipped with a knowledge basis makes it possible to answer questions. 

Benefit

Questions can be asked in natural language on given topics. Citizens get correct answers based on the knowledge base. Automating answers eases employees' workload and frees up capacity again for productive work. 

Your contact

Hornik, Holger

Holger Hornik

Head of AI & Digital Assistance systems

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