Chatbot: Automated answering of natural language questions

Efficient customer interactions: msg's chatbot solutions enhance customer service with quick and accurate responses

Challenge

Citizens want to be informed by government institutions quickly, on a daily basis and simply: from latest Corona requirements to vehicle tax and tax returns. As FAQs often cannot cover all questions, a solution was needed that would answer citizens' most frequently asked questions in a cost-effective and service-oriented way.

Solution

A chatbot equipped with a knowledge basis makes it possible to answer questions.

Benefit

Questions can be asked in natural language on given topics. Citizens get correct answers based on the knowledge base. Automating answers eases employees' workload and frees up capacity again for productive work.

Your contact

Holger Hornik

Head of AI & Digital Assistance systems

holger.hornik@msg.group

More about AI

AI Blog

‘There is a lack of awareness of what AI means’

Jörg Bienert, Chairman of the Board and founding member of the German Federal Association of AI, on the potential of the partnership with msg.

AI Blog

Reliability of AI systems: “We make a complex task tangible”

Why a system decides this way or that is not immediately apparent.Therefore, stricter regulation of AI applications is on the horizon. The European AI regulation, Artificial Intelligence Act (AI ACT), is one such step.

AI Blog

Adversarial Attacks: Attacks on AI-based systems

Are systems that use AI vulnerable to attacks? If so, how can you protect against them? An insight into the world of adversarial attacks.

Reference

Voice-based user guides and hands-free

Voice-based and hands-free manuals: Efficient and innovative solutions for seamless device usage and control.

Reference

Scrap analysis in production with AI

Optimize production quality with AI-based scrap analysis, leveraging advanced data analytics to identify and prevent defects in manufacturing processes.

Reference

Automated notification solution with AI voice assistance

Optimize your delivery processes with our automated notification solution, Active Avis, to improve communication and efficiency.

Reference

Automatic recognition and classification

Automated parts allocation in quality management optimises processes, reduces errors and increases efficiency in production.

Reference